These terms and conditions set out the basis upon which you can visit our website and use our services.
By using our website or purchasing any service, you confirm that you have read, understood, and agree to comply with these terms and conditions, which include our privacy & cookie notice. If you do not agree, please do not use our website or services.
Lucora Terms and Conditions
1. Agreement Overview
These terms apply to all services and digital products offered by Lucora, including but not limited to product photography, eCommerce listings, web design and development, branding assets, SEO audits, and marketing support retainers.
If you enter into a specific agreement with us (such as a service contract or proposal), that agreement will override these general terms where applicable.
Contact: hello@lucora.co.uk
Website: www.lucora.co.uk
2. Definitions
We, Us, Our: Lucora
You, Your: Any visitor, customer or user of our Site and services.
Site, Website: www.lucora.co.uk
Account: Any account you create to access our services.
Content: Any text, graphics, images, video, audio, software, or other information appearing on or forming part of the Site.
IP: Intellectual Property, including copyrights, trademarks, and proprietary methods.
Term: The period during which we provide our services.
Terms: These terms and conditions.
3. Scope of Services
Our offerings fall into two categories:
- One-Time Services & Digital Products: Such as SEO audits or listing packs, typically purchased directly online.
- Contracted Services: Retainers or project-based work including ongoing SEO, content marketing, design or development.
Custom contracts are issued for retained or project-based work. All other purchases are governed by these terms.
4. Payments & Billing
- One-time services must be paid in full before any work begins.
- Retainers or project-based services are billed monthly or as agreed in advance. Payment is typically due upfront.
- Late payments may result in paused or delayed services.
- Out-of-scope work or new requests will be quoted and billed separately.
5. Revisions & Additional Work
- SEO audits and digital products are final unless otherwise agreed.
- Design or development projects include a set number of revisions outlined in your proposal or contract.
- Additional revisions or changes outside scope will be quoted and charged separately.
- Retainer services include ongoing optimisation, but new initiatives or projects will be billed separately.
6. Cancellations & Refunds
- One-time services are non-refundable once work has started.
- Retainers may be cancelled with 30 days’ written notice after any agreed minimum term.
- If cancelled before a minimum term ends, remaining charges are payable.
- If Lucora is unable to deliver due to illness or unforeseen events, you will be notified and refund/deferral options discussed.
7. Your Responsibilities
You agree to:
- Provide timely feedback, access, and content necessary for service delivery.
- Inform us of relevant website or business changes.
- Respond promptly to review or approval requests.
Delays in your input may impact delivery timelines.
8. Intellectual Property
- Final deliverables belong to you upon full payment.
- Lucora retains the right to display work in our portfolio unless otherwise agreed.
- Tools, templates, frameworks and internal processes remain Lucora’s intellectual property.
9. Confidentiality
All client data and project information will be treated as confidential and never sold or shared with third parties.
10. Performance Disclaimer
We do not guarantee specific outcomes such as sales, leads, rankings, or conversions. Many factors beyond our control affect results, but we work in good faith to deliver value.
11. Limitation of Liability
- Our liability is limited to the amount you have paid us for the services.
- We are not liable for indirect, incidental, or consequential damages such as loss of profits or data.
- Nothing excludes liability for fraud or negligence resulting in death or personal injury.
12. Termination
- One-time services end upon delivery.
- Retainers or ongoing services can be terminated with notice as above.
- Either party may terminate immediately in case of material breach.
13. Availability of the Site
- We do not guarantee continuous availability of the Site.
- We may update, suspend, or withdraw the Site without notice.
14. Use of the Site
You agree not to:
- Use robots, scrapers, or automated tools.
- Impersonate others or misrepresent your identity.
- Post or distribute harmful content.
- Copy or reproduce any part of the Site without permission.
15. Links to Other Websites
We are not responsible for external websites linked from our Site. Use them at your own risk.
16. Events Beyond Our Control (Force Majeure)
We are not responsible for service failures due to events outside our control, such as natural disasters, strikes, or pandemics.
17. Modifications to These Terms
These Terms may change over time. You agree to review them periodically. Continued use of the Site or our services indicates acceptance.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled under this jurisdiction.
For questions, contact us at: hello@lucora.co.uk